Refund Policy

1. Overview

Aikyora bills on a subscription and/or usage basis depending on your plan. We want pricing to feel fair — this page covers refund eligibility, request timing, and how credits are handled.

2. Subscription refunds

• New paid subscriptions may be eligible for a full refund within 14 days of the first charge if you have not consumed material paid usage beyond trial allowances.
• Renewals are generally non-refundable once the billing period has started, except where required by law.
• Annual plans cancelled mid-term do not automatically receive a prorated cash refund unless required by applicable law or agreed in writing for enterprise contracts.

3. Usage & overage charges

Minutes, seats, or add-ons consumed during a billing cycle are typically non-refundable. If a charge resulted from a documented platform outage or billing error on our side, we may issue account credit or a refund at our discretion.

4. How to request a refund

• Email billing@aikyora.com from your account email
• Include your workspace name, invoice ID, and reason
• We aim to respond within 5 business days and process approved refunds to the original payment method within 10 business days

5. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue quickly. Fraudulent or unexplained chargebacks may result in account suspension.

6. Changes

We may update this Refund Policy. Material changes will be posted on this page with a new “Last updated” date.